Illuminate Elegance
Illumianting
Moments
Our Mission
At our core, we are dedicated to transforming spaces into captivating realms of sophistication through our luxury lighting solutions. With an unwavering commitment to innovation, craftsmanship, and timeless design, our mission is to illuminate every moment with an unparalleled blend of elegance and brilliance. We strive to exceed expectations, inspiring a world where exceptional lighting becomes an essential element of refined living.
Premium 24/7 Customer Support
Our commitment to excellent customer service is unwavering. With prompt responses, personalized attention, and a proactive approach to customer satisfaction, we ensure every interaction leaves our customers not just satisfied, but delighted.
Free Shipping
Experience the added convenience with our complimentary shipping service, as we believe in enhancing your shopping experience by eliminating shipping costs. Enjoy the luxury of free shipping, making it easier than ever to bring our exceptional products straight to your doorstep.
Secure Payment
Rest assured with our secure payment system, prioritizing the protection of your financial information. We employ state-of-the-art encryption technology, ensuring a safe and trustworthy transaction process, so you can shop with confidence and peace of mind.
Frequently Asked Questions
How can I contact Ludivo?
You can email us at support.team@ludivo.com
Our customer service team will be happy to assist you with whatever you need!
Do you offer worldwide shipping?
Where do you ship from?
Our products are shipped from Hong Kong
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. Contact our support team at : support.team@ludivo.com
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at support.team@ludivo.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us at support.team@ludivo.com if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.